If for any reason, you are not completely satisfied with your order, you may return it within the first 14 days of shipment for a full refund or exchange – we even pay for the return shipping. Free returns only apply to EU countries and are limited to two per customer.
To return an item, simply follow the Return Procedures listed below:
Contact our Customer Service department at firstname.lastname@example.org
Advise the representative that you wish to return your order.
Within two business day of your phone call, we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
Print out four copies of the pre-paid label. Please manually write down “documents” on each printed label (obligatory). Order a courier, ask the courier to sign one of the copies and take the signed copy, afterwards, put it in a safe place until the issue will be resolved.
All refunds will be processed within two weeks and done in the form of the original purchase method.
Improperly packaged items:
Packages shipped beyond the 14-day return period, and packages that are improperly packaged will be refused receipt.
Damaged and Used Items:
Returned merchandise must be undamaged and in “new and unused condition.” Items showing obvious signs of wear or alteration by a jeweller other than Monrêve will not be accepted.
Eternity bands and tension rings:
Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.
Special orders cannot be returned.
For more additional information contact us here: email@example.com